Beta Migration Guide

Step 1: Discontinue the old version

• Head over to https://app.support3.xyz/ and make sure you wrap up any necessary work and acknowledge all the issues

Step 2: Remove The Slack Integration

• If you've already installed the Support3 Slack app make sure you remove it so we can re-install it later.

• To do this, choose the Support3 app, go to the About tab and click on Configuration

• Once you're redirected to the config page, scroll down and remove the app.

Step 3: Sign up on the new version

• Setup account on the new Support3 version - https://beta.support3.xyz

  • Follow Sign Up On Support3 for a more detailed guide

• Make sure you invite your team and add any relevant knowledge sources

Step 4: Connect your TG bot

• Obtain your TG bot's API token/key

  • To do this, search for botfather on Telegram

  • Type "/mybots"

  • Choose the bot that you're using for Support3 and get the API token

• Go to the Integrations tab on new the Support3 dashboard and add the API token here

• You're all set! Issues will now be escalated to the new Support3 dashboard and you can begin using the new dashboard as your source of truth

Step 5: Setup Slack Escalations

• Head over to Integrations, connect to Slack, and choose the channel you want Support3 to escalate issues in

For a more detailed guide, take a look at Slack