👋Welcome to Support3!

A Technical Customer Success Agent

The current version of Support3 is a Telegram bot that auto-tracks, tags, prioritizes and escalates issues in customer group chats while integrating into your existing support workflows.

However, we are committed to building towards our vision for Support3 - a technical customer success agent, specifically designed for B2B and initially, web3.

You can think of Support3 as an all-knowing, always-on teammate that:

• Auto-tracks, tags, and escalates issues across Telegram, Slack, documentation, and other customer-facing channels while integrating into existing support workflows.

• Acts as an internal co-pilot, helping support teams deliver contextual first responses to customers without constantly pulling in engineering teams..

• Functions as a developer-facing co-pilot, leveraging internal resources and documentation to help developers get up to speed quickly.

• Analyzes support patterns to identify areas for improvement in documentation and clusters incoming product feedback to inform product decisions.

The Agent's Jobs

In thinking of Support3 as your teammate, it will have the following "jobs" that it can be instructed to perform depending on your usecase:

Presence: The agent will be present in customer channels such as Slack, Discord, Telegram, and your documentation, ensuring seamless accessibility.

Dialogue: The agent can interact with customers to gather additional context on issues and formulate an initial auto-response in an attempt to resolve identified problems.

Issue Tracking: The agent can track, tag, prioritize, and escalate issues to the team, ensuring that no problem is overlooked and all customers receive timely attention.

Customer Success: The agent will analyze support patterns, cluster product feedback, and even auto-draft improvements to documentation. It functions as an internal co-pilot, enabling non-technical team members to address more questions independently without always involving engineers in group chats.

As it gains more context, the agent can also drive product usage and increase revenue through upsells and cross-sells by making contextually relevant recommendations to end-users and customers. This ensures no revenue or usage opportunity goes untracked.

Workflow Integrations:

The agent will work within the tools you're already used to, through integrations you can add on your dashboard. These include posting issues on Linear, broadcasting important issues on Slack, and more.

The Team

Krish Chelikavada and Keon Kim are the team behind Support3.

We previously worked on 0xPass, a distributed key management network, where we faced the exact problem we’re now solving with Support3.

We're a Stanford-originated team and are backed by investors like AllianceDAO, Balaji Srinivasan, Soma Capital, Hashed EM, Alchemy Ventures, and more.